Help Center
Frequently Asked
Frequently Asked
Questions.
Find clear, detailed answers about our medical staffing, equipment rentals, wellness therapies, and booking processes.
General & Admin
We primarily serve Nashik and its surrounding regions. For specialized medical staffing or equipment requirements in other parts of Maharashtra, please contact our administration to check deployment feasibility.
We accept all major secure payment methods, including UPI (Google Pay, PhonePe, Paytm), bank transfers (NEFT/RTGS/IMPS), and cash payments for your convenience. Official invoices are provided for all transactions.
Security and trust are our top priorities. Every single staff member (clinical, allied, and cleaning) undergoes a strict 3-tier verification process: official identity check (Aadhar/PAN), local address verification, and police background checks before deployment.
Depending on the specific service, we typically arrange and deploy staff or equipment within 24 to 48 hours of confirming your booking. Emergency clinical requirements are prioritized for faster deployment whenever possible.
Coverage depends entirely on your specific health insurance policy (e.g., Domiciliary Care coverage). We provide official GST invoices, treatment charts, and deployment letters that you can submit to your insurance provider for reimbursement claims.
Medical Staffing & Care
- Registered Nurses (RN): Medically certified professionals who handle clinical tasks like IV infusions, injections, Ryle's tube feeding, catheter management, and vital monitoring.
- Patient Caretakers: Trained support staff who assist with non-clinical daily activities like sponge baths, diaper changes, mobility assistance, feeding, and personal hygiene.
Yes. We offer highly flexible shifts tailored to your needs. You can opt for 12-hour day shifts, 12-hour night shifts, or continuous 24-hour live-in support where the staff stays with the patient round the clock.
We guarantee uninterrupted care. If an assigned staff member falls ill or takes an emergency leave, our administration immediately dispatches a qualified replacement staff member at no additional cost to you.
Yes, our staff members are responsible for their own meals. However, if a family wishes to provide food out of goodwill, especially for 24-hour live-in staff, it is deeply appreciated.
Absolutely. Patient comfort is paramount. You can specify gender preferences for caretakers and nurses during the initial consultation, and we will match the profile accordingly.
Therapy & Wellness
While a doctor's prescription helps us perfectly align with your medical history (especially for post-surgical or neuro-rehab), it is not strictly mandatory. Our certified physiotherapists conduct an initial kinetic assessment to determine the best treatment plan for you.
Yes! Our therapists come fully equipped with all necessary items, including therapeutic oils, massage tables (if requested), resistance bands, TENS machines, and Ultrasound therapy devices required for the session.
A standard physiotherapy or therapeutic massage session usually lasts between 45 to 60 minutes. The exact duration may vary based on the patient's stamina, pain tolerance, and the specific treatment plan.
Recovery timelines vary greatly depending on the condition (e.g., a mild sprain vs. post-stroke rehab). Our therapist will conduct an initial kinetic assessment and outline a projected timeline and recommended number of sessions.
Cleaning & Security
Unlike generic local cleaners, we use highly standardized, hospital-grade chemicals and disinfectants. These are safe, highly effective against 99.9% of pathogens, and leave no harmful residues, ensuring absolute safety for children, patients, and pets.
Not at all. Our team brings a complete mechanized cleaning kit, which includes industrial vacuum cleaners, single-disc scrubbers, micro-fiber cloths, and all required chemical agents. You don't need to arrange anything.
Yes. Our guards undergo specific situational training, especially for clinical and hospital environments. They are taught crowd management, fire safety basics, and protocols for handling unruly visitors calmly and effectively.
It is entirely up to you. Our teams are always accompanied by an experienced supervisor who oversees the entire process and ensures the safety of your property. You can choose to be present or simply do a final walkthrough once we finish.
Yes! Alongside long-term facility contracts, we offer temporary, short-term deployment of professional security guards for medical camps, private exhibitions, and corporate events.
Medical Equipment
It's very simple. You contact us with your requirement (e.g., Hospital Bed, Wheelchair, Suction Machine). We agree on a rental duration (weekly/monthly) and deliver the equipment to your home. A refundable security deposit is usually collected at the time of delivery.
Absolutely. Infection control is critical. Every piece of equipment is subjected to hospital-grade sterilization and chemical wipe-downs before it is dispatched to a new patient's home.
Yes. Our technical team delivers the equipment to your doorstep, sets it up securely in the patient's room, and provides a demonstration on how to operate it safely.
We ensure zero downtime for patient care. If a machine malfunctions, simply contact our support team. We will dispatch a technician to repair it immediately, or we will replace the unit with a functioning one within 24 hours at no extra cost.
Yes. If you realize the patient needs the equipment for a much longer duration than anticipated, you can opt to purchase it. Our team will adjust the pricing, often factoring in a portion of the rental amount already paid.
Service Procurement
How It Works
A simple, transparent process to secure any of our services.
1
Free Consultation
Submit the form below or call us to detail your specific requirements (clinical, equipment, or security).
2
Requirement Matching
Our administration selects the perfectly qualified professional or prepares the requested equipment for dispatch.
3
Deployment & Support
Staff arrives at your location or equipment is set up. We provide continuous 24/7 backend support.
Still Have Questions?
Need immediate assistance or specific details? Fill out the form or contact us directly.
Mr. Sachine Shinde
+91 - 9607800555
Mr. Mukesh Patil
+91 - 9075188555
Mr. Nilesh Gholap
+91 - 7057932555
Mr. Vikrant Suryawanshi
+91 - 9130800555
Email Us
care@healforce.org
Location
Shop No. 410, Opp. Saraswati Hospital,
Near RTO Office, Nashik
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